The City of Providence Was Hacked - Tips to Protect Your Business

Tuesday, December 15, 2015

 

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It happened again.  Another municipal website, this time for the City of Providence, was hacked. This incident came with a threat to “sell” private information, and then with a request to be paid in bitcoins.   A spokesperson for the Mayor’s office has tried to assure the people of Providence that the hackers only had access to public information.  Is this true?  How much damage was already done?  A full investigation must be conducted to reveal more accurate information, which the RI State Police and others will now conduct, however we may never know the true extent of the damage. 

So how do we, as companies, and individuals, trust the cloud – just another word for the internet?  More and more business applications are becoming cloud based.  But should  you feel confident using the cloud when the media is breaking news every day about new security breaches occurring?

What we advise is that you gain some knowledge. And, further, we advise you to Think Like a Hacker.  I’m not referring to becoming a hacker yourself, or to experiment with how to do that - but if you understand what a hacker is thinking and how they operate, then you will be able to create a plan to more effectively safeguard your network. 

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A hacker hacks for 3 reasons:  Fame among others in the hacker world. Just for the fun of it. And, of course, fortune.   But, what are they looking for? 

Easy targets of opportunity – networks with little security (like a small business).
Someone else’s network – maybe yours.  A hacker never uses their own network to conduct attacks. 
Computers that are out-of-date (such as Windows XP & Server 2003 and 3rd Party updates) – expired antivirus, firewalls not current, or no spam filtering service.

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Hackers enter your network in a variety of methods.  They steal or guess passwords, log your keystrokes, and send you junk email known as spam.  Another method is by creating “Zombie Computers or a BOTNET.”  This means the hacker places malicious code on your computer along with many others and then from a remote command center sends viruses and other attacks to various targets – without you realizing your computer is the culprit. 

Worried yet?  According to ZDNet, over 1 billion personal records (including address information, medical records, financial information) were accessed illegally. How are these criminals getting through?  Here are a few of the dangers:

Viruses –Malicious code that spreads (like a human virus) by infecting files. 
Malware – Damaging software that infects your computer, doesn’t spread, but is often more damaging.
Phishing – A bogus email that looks like it is from a legitimate source, such as FedEx, United States Postal Service, PayPal, E-Bay, Bank of America, to name just a few.  The intention of the email is to create urgency in the recipient, which then causes this person to click on a link that will infect their computer with Ransomware or Malware.
Pharming – The takeover of a legitimate website that redirects to fake websites designed to steal user names and passwords.

Signs that indicate your network has been infected:

Your machine or network runs slower than usual.
You receive unwanted pop-up windows, often directing you to purchase items, pay a ransom, or you get redirected  to illicit sites.
You can’t open your files that you were able open a few minutes ago.

Follow this checklist to mitigate your risks:

Look at website URLs closely.  The email might look legitimate but the URL is the give-away!
Be cautious and suspicious before downloading pictures, opening attachments & clicking links, even from people you know. 
If you do get a “phishing” email – don’t click on any links.  GO TO THAT VENDORS WEBSITE DIRECTLY and login from there!
Make sure your Antivirus Software is scanning & up-to-date.
Make sure your Spam-Filtering software is current and running.
Ensure your firewall is inspecting all inbound & outbound traffic.
Make sure your computers are up-to-date.  Remember Microsoft no longer supports Server 2003 or XP.  If you still run either of these, you are a prime target for a hacker.
Make sure you are backing up your data daily in case your computer is so badly corrupted it needs to be wiped clean and reloaded.
Last, but not least:  train your users at your office on how to expect hacking - Think Like a Hacker.

It’s time to fight back! At our businesses and in our homes. Hackers set their sites on all types of organizations.  Small and large companies, government sites, and more. Whether it is the City of Providence, Home Depot, Target, or your business – it’s all of our responsibility to keep the data entrusted to us safe.

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Lisa A. Shorr is Co-Owner and Vice President of Marketing at Secure Future Tech Solutions, in Warwick, RI. Lisa has written for PC World Magazine, and other publications, and is a board member of The Miriam Hospital and the Jewish Alliance of Greater Rhode Island.  She is the past recipient of the Riesman Leadership Development Award given for outstanding community involvement.  http://www.securefuturetech.com.

 

Related Slideshow: Health Data Security Breaches Reported in RI Since 2010

The following are health data breach reports from Rhode Island as listed on the Department of Health and Human Services Office of Civil Rights website

As required by section 13402(e)(4) of the HITECH Act, the Secretary must post a list of breaches of unsecured protected health information affecting 500 or more individuals. These breaches are now posted in a new, more accessible format that allows users to search and sort the posted breaches. Additionally, this new format includes brief summaries of the breach cases that OCR has investigated and closed, as well as the names of private practice providers who have reported breaches of unsecured protected health information to the Secretary.

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#7

Blue Cross Blue Shield of Rhode Island (RI)

Individuals Affected: 528

Breach Submission Date: 2/16/10

Type of Breach: Other

Location of Breached Information: Paper/Films 

Notes:

On January 5, 2010, BCBSRI was notified that a 16 page report pertaining to Brown University's health plan was impermissibly disclosed to two other BCBSRI agents. The reports contained the PHI of approximately 528 individuals. The PHI involved: first and last names, dates of service, cost of medical care provided, and member identification numbers. Following the breach, BCBSRI recovered the reports, received written assurances that any electronic copies of the reports were deleted, notified affected individuals of the breach, implemented new procedure for all outgoing correspondence, and is in the process of auditing all affected member's claim history to ensure no fraud.

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#6

Landmark Medical Center (RI)

Individuals Affected: 683

Breach Submission Date: 11/30/12

Type of Breach: Theft

Location of Breached Information: Laptop

Notes: N/A

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#5

CVS Caremark (RI)

Individuals Affected: 955

Breach Submission Date: 10/26/12

Type of Breach: Theft

Location of Breached Information: Paper/Films

Notes:

"This involved the theft of a pharmacy log book from one of our stores in Columbia, South Carolina back in October 2012.  We submitted a report to the OCR in compliance with their reporting requirements. The information in the log book stolen from our Columbia, SC store did not contain any medication, credit card, debit card or bank account information," said CVS Director of Public Relations Mike DeAngelis. "At the time, we sent a notice to patients in Columbia whose information was contained in the log book about the theft. There were no fines associated with this theft. CVS has since moved to an electronic verification system in our pharmacies and we no longer use a paper log book."

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#4

The Kent Center (RI)

Individuals Affected: 1361

Breach Submission Date: 9/10/10

Type of Breach: Theft

Location of Breached Information: Paper/Films

Notes:

The Kent Center in Rhode Island reported that paper records of 1,361 patients were stolen in July. In a notification linked from the homepage of their web site, they write, in part:

On July 13, 2010, a briefcase was stolen from the car of one of our clinicians. Documents in the briefcase included client names, dates of birth, and for some clients involved in the court system, limited clinical information. This did not affect all of the clients we have ever treated and the individuals it did affect have been sent written notifications. We learned about this incident the same day and it has been reported to the Providence Police Department. The briefcase resembled a laptop carrying case and we have no reason to believe the documents in the briefcase were the target of the theft. Other items in the car were stolen and the police informed our employee that there were several car break-ins on the same night in the area.

No financial information, such as social security numbers, addresses, insurance information, guarantor information, credit or debit card information or bank account numbers were included in the documents contained in the briefcase.

Source: PHIPrivacy.net

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#3

Rite-Aid (RI)

Individuals Affected: 2082

Breach Submission Date: 3/29/13

Type of Breach: Other

Location of Breached Information: Paper/Film

Notes:

On Feb. 8, 2013, Rite Aid Store No. 10217 located at 236 County Rd. in Barrington, RI, determined that a few boxes containing prescription records were found to be missing during a review of the stores’ records. An exhaustive search of the store was conducted and an investigation was completed to determine what happened to the records, but despite our efforts, the boxes could not be found. 

It is important to note that the hard copy prescriptions missing from Rite Aid Store No. 10217 do not contain any credit card numbers or social security numbers. There is no evidence to support that any customer information has been misused. As a precaution, the company has engaged the world’s leading risk consulting company Kroll Inc., to alert impacted customers via a letter of notification and share with them the proactive measures it has taken to guard against identity theft. Customers who did not receive a notification letter were likely not affected. No files from any other Rite Aid store were involved.

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#2

Blue Cross Blue Shield of Rhode Island (RI)

Individuals Affected: 12,000

Breach Submission Date: 4/21/10

Type of Breach: Theft

Location of Breached Information: Paper/Films

Notes:

A covered entity (CE) donated a file cabinet containing the protected health information (PHI) of 12,000 individuals before cleaning it out. The PHI included member's names, addresses, telephone numbers, social security numbers, and Medicare identification numbers. The covered entity (CE) provided breach notification to HHS, the affected individuals, and media, and offered all affected individuals free credit monitoring for a period of one year. Following the breach, the CE sanctioned the employees involved in the incident and held a mandatory training regarding the HIPAA Privacy and Security Rule for all departments involved in the breach. The CE also revised the policy for office moves. OCR obtained assurances that the CE implemented the corrective action listed above.

 

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#1

Woman and Infants Hospital of Rhode Island (RI)

Individuals Affected: 14,004

Breach Submission Date: 11/5/12

Type of Breach: Loss

Location of Breached Information: Other

Notes:

Women & Infants Hospital announced that on September 13, 2012, the hospital discovered that unencrypted backup tapes containing ultrasound images from two of its ambulatory sites located at 79 Plain Street in Providence, RI and 67 Brigham Street in New Bedford, MA were missing.  The hospital immediately began an investigation and conducted a thorough search of its facilities but has been unable to locate the backup tapes.

The backup tapes contained ultrasound studies dating from 1993 to 1997 in Providence and from 2002 to 2007 in New Bedford and included patient names, dates of birth, dates of exam, physicians’ names, patient ultrasound images, and, in some instances, Social Security numbers.  

 
 

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